Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What materials are used in SOOS Atelier products?
We prioritize sustainability and quality by using ethically sourced natural woods, premium ceramics, and organic textiles to ensure every piece is both beautiful and durable.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For handcrafted or made-to-order items, please allow an additional 3-5 days for production before dispatch.
Do you offer international shipping?
Yes, we ship to over 30 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for return.
How should I care for my handmade home goods?
Each product comes with a specific care card. Generally, we recommend hand-washing wooden items and avoiding harsh chemicals on our artisanal textiles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.